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Project Hope
Servicer Contact Numbers for Homeowners
Below are the customer contact telephone numbers of HOPE NOW servicer members. If you are a homeowner having trouble with your mortgage, please call your servicer’s hotline for assistance (please have your account number ready when calling).
If you would like to talk to a HUD-approved homeownership counselor, please call the Homeowner’s HOPE Hotline, 888-995-HOPE, operated by the Homeownership Preservation Foundation. Free counseling is available 24 hours a day, 7 days a week. You can also visit www.995hope.com for more assistance.
Servicer Hotline:
Aurora Loan Services 800-550-0509
Avelo Mortgage, LLC. 866-992-8356
Bank of America 800-846-2222
Carrington Mortgage Services 800-790-9502
CitiFinancial/Citi Trust Bank 800-422-1498
CitiMortgage Conv/FNMA 800-695-0384
CitiMortgage/Gov’t & Freddie Mac 866-272-4749
CitiResidential Customer Care 800-430-5262
Countrywide Home Loans 800-669-6650
EMC Mortgage, Inc. 877-362-6631
First Horizon Home Loans 800-364-7662
GMAC/Homecomings/ResCap 800-799-9250
Home Loan Services, Inc. (d/b/a First 800-500-5022
Franklin Loan Services and NationPoint Loan Services)
HomEq Servicing 888-270-6663
HSBC Consumer Lending 800-333-5848
HSBC Mortgage Services 800-365-6730
HSBC Mortgage Corporation 888-648-3124
IndyMac Bank 800-880-6848
JPMorgan Chase Prime Loans 800-446-8939
JPMorgan Chase Non-Prime 877-838-1882
JPMorgan Chase Home Equity 866-582-5208
JPMorgan Chase Default HPO Help Line 866-345-4676
Litton Loan Servicing 800-999-8501
National City Mortgage Corporation 800-523-8654
Nationstar Mortgage, LLC. 888-480-2432
Ocwen Loan Servicing, LLC. 877-596-8580
Option One Mortgage Corporation 888-275-2648
Saxon Mortgage Services 888-325-3502
Select Portfolio Servicing 888-818-6032
SunTrust Mortgage, Inc. 800-443-1032
Washington Mutual, Inc. 866-926-8937
Wells Fargo Home Mortgage 877-216-8448
Wells Fargo Financial 800-275-9254
Wilshire Credit Corporation 888-917-1050
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